Privacy Policy

Privacy Policy Avatar Tour ltd.

We (Avatar Tour ltd.) are aware that you (the user) put confidence in us. We see it as our responsibility to protect your privacy. Here we let you know what information we collect when you use our website and/or application, why we collect data and how we help improve your user experience. As a result, you will understand exactly how we work.

This Privacy Policy applies to the services of Avatar Tour. You should be aware that Avatar Tour is not responsible for the privacy practices of other sites and resources. By using this website and application you accept the privacy policy.

Avatar Tour respects the privacy of all users of its site and ensures that the personal information you give us will be treated confidentially.

Our use of information gathered –How we use the information we collect

We collect and store information about you when you use the Service. We use this information to fulfil your requests, to improve the functionality of the system, to improve the quality of service we provide, to personalise the service, measure the usability of the service, for providing information to third parties which are included in the Service, to provide assistance to users of the service and send messages to the Service users.

Under the Data Protection Act 1998, the EU General Data Protection Regualtion (GDPR) Approved by the EU Parliament on the 14th April 2016 and coming in force from the 24th of May 2018 and any related laws, we have the legal duty to protect the personal information we collect from you.

Information of your personal data includes information such as:

Name, Country, Telephone Number, Email Address and any other data collected that could directly or indirectly identify you.

What information we collect:

1. Information you give us.

2. Information that is necessary for the use of the mobile platform of Corendon & AvatarTour Bulgaria.

Our Privacy Policy also describes options we provide for you to access, update or otherwise take control of your personal data that we process. If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at appbooking@avatartour.bg . This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services. Account Information. If you decide to register as a user in our app, we require certain information such as email address. Options to sign in through Facebook and other social platofrms are eligible.

Information you choose to give us You may choose to provide us with additional personal information in order to obtain a better user experience.. This additional information will be processed based on your consent. Profile Information. You may choose to provide additional information as part of your personal profile .Marketing consent to receive information by email, Push notifications, Facebook and/or SMS

Information that is necessary for the use of the Payment Services

The Payments Data Controller needs to collect the following information, as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services: Payment Information. To use certain features of the HSS Platform (such as booking or purchasing), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments (via external Payments provider). 2. Information We Automatically Collect from Your Use of the HSS Platform and Payment Services. When you use the HSS Platform and the Payment Services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the HSS Platform and Payment Services. Geo-location Information. When you use certain features of the HSS Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. HSS may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.

Account information: If you create an account with us, we may store and use your full name, email address and other information that you provide in your profile.

Communications: When you register, and create your profile in the system, you can opt to receive messages from the system or not. You may at any time change this through the system settings of the mobile device. Keep in mind that if you opt out to receive messages, you may miss important notices such as emergencies, interruption of electricity or water supply for your region, or other critical situations.

Activity: The information generated using the Service is intended for domestic consumption and we may share it with other participants in the Service for delivering the service to you. We can store information about your use of the Service. We can also store information on your mobile device through which the connection is provided for use of the Service such as; the type of mobile device and the unique identifier of the device.

About your location: We do not collect information about your location. The system uses information regarding your location only for sending you geo-located messages and this is only when you have enabled the receiving messages from us on geo-location principle. Even in these cases, we do not save in the system information regarding your location, and this information is used by the system only momentary to activate sending of the message. You can disable our access and use of your location data through the settings on your mobile device “Location Services” or opt out to receive geo-location based messages from our mobile application.

  • Use our services

When you sign up for any of our services, we ask you to provide personal information. These data are used to be able to carry out the service. The data is stored on secure Avatar Tour servers or those of a third party. We will not combine this data with other personal data we have.

  • Communication

When sending you e-mails or other messages, we may retain those communications. Sometimes we ask for your personal information relevant to the situation. This makes it possible to process your inquiries and respond to your requests. The data is stored on secure servers Avatar Tour or those of a third party. We will not combine this data with other personal data we have.

  • Cookies

We collect data for research to gain a better understanding of our customers so that we can tailor our services accordingly. Our webpage and application uses “cookies” to help analyze how users use our platforms. We use this information to track how you use the application to compile reports on the application activity and providing other services relating to our services.

  • Purposes

We collect and use information for no other purposes than the purposes described in this Privacy Policy, unless your approval have been obtained in advance.

  • Third parties

Information is not shared with third parties. In some cases, the information can be shared internally. Our employees are required to respect the confidentiality of your information.

  • Changes

This privacy statement is tailored to the best use and capabilities of our services. Any adjustments and / or changes to this site may lead to changes in this privacy statement. It is therefore advisable to regularly check this privacy statement.

  • Choices for personal information

We offer all visitors the opportunity to view, change, or delete all personal information provided to us at the moment. Please contact us for this matter.

  • Edit / unsubscribe newsletter service

At the bottom of every email, you will find the option to change your data or unsubscribe.

  • Edit / unsubscribe communication

If you want to change your data or if you would like to remove your account, personal details or any other information, please contact us. See our contact details below.

  • Payment security and privacy

In order to guard you against fraud during payment with your Visa or MasterCard card, we apply best practices recommended by the international card organizations:

The security during entry and transport of card data is provided by the use of an SSL protocol for encryption of the connection between our server and the payment server of our servicing bank.

The authenticity of your card is checked by the verification of the card verification value (CVV2)

In addition, for your identification as the authentic cardholder, the payment server of our servicing bank supports the authentication schemes of the international card organizations – “Verified by Visa” and “MasterCard SecureCode”, in case you are registered to use them.

  • Questions and feedback

We regularly review our compliance with this Privacy Policy and that there no database leaks. In case of irregularities we will inform you as soon as possible. If you have questions about this privacy policy, please contact us:

Avatar Tour ltd.
Bul. Todor Aleksandrov 137
Sofia, Bulgaria
+359 (0) 700 111 27
info@avatartour.bg