Bookings and Payment

Dear Guest,

Here you can find information about the conditions for booking an excursion or service through this website and the follow up information sent to You.

The procedure of booking is simplified in order to provide fast and trouble free operation. Choose the desired tour and date, review your shopping card and select your hotel, submit your phone number and email adress. Click to button to go the the payment screen and enter all your details. Click submit once again and the payment will be processed. Once the payment is complete for booking a trip via this application, you will receive a confirmation message with QR code in the ‘wallet’ section of the app. An invoice is send to the provided email adress. Communication details if you have any questions are provided on the invoice, voucher and within the app.

Now our payment methods include Debit and Credit cards (both Mastercard and VISA), Mollie and PayPal.

Definition for “Adult” and “Children” prices:

  • Adult price – person over 12 years of age
  • Child price – children between 2-11.99 years of age
  • Free – babies between 0-1.99 years of age

Exeptions : Aquaparks (Sunny Beach and Nessebar) and Quad driving. For more information check the activities content.

Note: Providers can request a valid ID document to verify persons age. There may be need of additional payment on spot, in case of wrong age information. According the law in Bulgaria, you must always wear identification document with you. The hotel register card does NOT replace it.

We are here to help 24/7 and any time you need us is convenient for us. Do not hesitate to ask for additional information from our call center (English speaking).

In case of the need to cancel an order/activity, please call us to

Telephone number: +359 887 13 13 34

Sincerely Yours,
The Avatar Team